You don’t have an option. They’re calling you at their lowest moment, where they need someone to help them. And what you do in that time will change their life, change their kids' lives, change their kids' kids' lives.
Losing is not an option.
I want that pressure. I thrive on that. I thrive on knowing that, “Hey, if you are a big company, and you’re not going to do the right thing by my client, then you’re going to have to answer to me.” I work just as hard today as I did when I was first starting out. I’ve got just as much desire to help my clients, and maybe more, because I’ve seen first-hand what companies will do to avoid responsibility, avoid taking care of people.
And when you see that, it makes you mad. It makes you angry. You don’t get used to it. It’s not like, “Oh, I’ve been in the burn unit 25 times,” or “I’ve seen someone who’s paralyzed this many times.” Every time, it’s that same feeling of sadness for the family, of anger at what the company did, and of responsibility.
My clients are not just a number. They’re not just a file on a desk. These are people that I know. These are people that I care about, these are people that are counting on me to make sure we make it right. My clients are counting on me, and I’m not going to let them down.
That is what’s important. And it’s also satisfying to look at the face on the defense company, on their lawyers, on their company representative, and see them have to make the phone call—the phone call to the CEO or the Board of Directors to say “We bet wrong. We made a big mistake here.”
And that hopefully, the jury verdict sends a message to them to not do this again.