Clients Talk About Their Experience With Arnold & Itkin

Watch a number of our clients discuss what it was like to work with Arnold & Itkin after the Deepwater Horizon explosion.

What Our Past Clients Had to Say

“I was more than just pleased with the way things were handled. They were handled in an extremely professional manner, expeditiously, in a really timely fashion. We were always kept informed or updated. Any questions we had, [our lawyers] were easily accessible, easily answered. I was completely satisfied with the whole experience.”

“I encountered professionalism, understanding, compassion—a lot of compassion. They really felt for what me and my wife were going through. They were there, they called, they checked on us. Any questions I had, if they didn’t have the answer, they would get the answer. They would follow up. That was probably the biggest part—the follow-up. They would follow up with the emails, faxes, contacts, telephone—whatever we needed, we never had to wonder and wait. If we called or texted, they would call or text back.”

“He was a lawyer that would help me. He was gonna be for me and not for the company. I’ve been in the oilfield for 30 years—I’ve seen guys win cases and lose cases. I’ve testified for guys. I could tell that he was a lawyer who knew what he was doing.”

"He...Cared About the Things That Were Going on with Me"

“They wanted to take you out to eat, or walk you across the street to eat. They were regular people. They didn’t act like lawyers or anything else. They were just real nice people.”

“They made me feel very secure. [The process] made me feel secure, in part, and it made me feel that Jason was looking out for my best interests. That he cared about the things that were going on with me, the things that happened to me, and he saw to it that everything that was happening to me was being taken care of.”

“I called them, and [Kurt] was the one who took the phone call, and he explained to me “Look, this is what we’re gonna do.” It was so simple—there weren’t any big words. He says “How about this: how about we come and meet you?” They flew all the way to California to meet me, we had coffee, and they explained everything...They were straightforward, and I could tell they genuinely wanted to help. So I chose them.”

“They were aggressive. I wanted someone to be aggressive because TransOcean was aggressive from the start.”

"If It Wasn't for Them, It Would've Been Real Hard for Me."

“I’m real satisfied. I have appreciated everything they've done for me. If it wasn't for them, it would've been hard for me. As far as them setting me up with doctors’ appointments, they’ve taken real good care of me. I’ve had a hard time, and it’s gotten better due to Kurt and Jason and all their help...made it a lot easier for me. I’m real satisfied.”

“They answer any questions you have, they go above and beyond the call of duty. I couldn’t ask for better.”

“At first I was a little nervous about her because I didn’t trust nobody. I did trust a guy that I work with. He told me to call y’all up and you would treat us good. I have no doubt that we were treated real good. We got to trust you more and more each time we talked to you. We put our trust in you, and I’ve never been able to do that with anybody else.”

“They were cordial, casual, friendly, and client-oriented. Anything you needed to know or anything you wanted to know, it was expeditiously handled. They always returned your phone calls, you didn’t have to search for days to try and get an answer, or wait for somebody to call you back. They handled it in an extremely professional manner.”

"If I Had a Problem or Got Scared of Something...They Would Reassure Me."

“I don’t believe I could have done any better, no matter who I went to. They were on top of everything. I couldn’t have asked for better lawyers, a better law firm—it was truly a pleasure dealing with them. They never made me feel like a client—they made me feel almost like family. Like one of their people around here, like a brother. It was all smiles when they saw me, it was always very respectful conversations. Joking and such. It was truly a pleasurable experience. If I had a problem or got scared of something, I could pick up the phone and call them, and they would reassure me. When I would come to Houston, they would want me to at least come see them—if not, they would come see me. They made you feel like family around here. On the Horizon, we were a tight family, and it was very comforting to come here and get that same feeling.”

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They made me feel very secure…They were looking out for my best interests, and they cared about the things that were going on with me.”
-Deepwater Horizon Crew Member